Payment Procedure
Policies
FAQ's
 
 

Payment Procedure

Clients can pay their bills by Cash, money order, and paper checks are also acceptable, for your convenience.

Our policy requires that 100% of the payment for services for visits be paid up front for a schedule of five days or less.

If you will be gone five or more days, 50% of payment is due, with the balance due on or before the first visit. Daily visit payments are due on a weekly basis.

 


Policies

Consultation: To ensure that service is carried out to meet your specifications and your pet's needs to the best of our ability. The consultation is done at your home with all new clients prior to starting services with Precious Pets.

Cancellation: There is no fee for cancellation of services if you contact Precious Pets by 8:00 p.m. prior to the scheduled visit. A Cancellation fee of $10.00 will be acquired if not given enough notice for daily visits. Please understand we at Precious Pets have reserved this specific time for your pet and have possibly turned away other potential clients for that session.

Vacation Care: Payment of 50% is to be made at the time of reservation and the remaining balance is due prior to first visit. Cancellations made 12 days in advance will be refunded. Any cancellations done thereafter will only receive 50% refund toward any service (dog walks and/or future pet sitting). The remaining balance is not refunded.

Holidays: Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Easter Sunday, Memorial Day, July 4th and Labor Day. An additional $5 per visit surcharge for visits scheduled on the holidays listed above.

Availability: Precious Pets is available year-round, in any weather. Rain, snow, or sunshine. Please book early for your Precious Pet!

Payments: Payment is due at the start of a vacation service. Payments for daily visits (dog walks) can be paid at the end of the week ending. Returned checks are subject to a $25.00 surcharge.

 


Frequently Asked Questions

What area do you service?
We service the Township of Sparta and Surrounding Areas, Township of Andover, Township of Jefferson and Township of Lake Hopatcong.

Are you bonded, insured, and licensed?
Yes we are, upon request we can provide proof of bonding and insurance.

Do my dogs need to be licensed?
Yes, all municipalities require this, and we ask that this law be followed for the good of the community.

How much notice for cancellation do you need?
At least 24 hours.

Do I have to sign a contract?
Yes, we need a signed statement that you agree to let us into your home to care for your animals as well as that you are aware of and agree to our policies/procedures.

How am I billed and when is it due?
We bill up front per week, so we ask for the week's payment by the time of the first visit of the week.

Do you have references?
Yes, we can provide you with a list of satisfied clients.

Will my dog receive individualized attention?
Yes, we do not "group walk".

How long have you been in business?
Since late 2002

What if I need emergency pet care service?
We will try to accommodate you as best as possible, but cannot guarantee on very short notice that we can provide service.

Are there any extra costs on holidays?
Yes, An additional ($5.00) per visit.

Why a meet and greet?
We want to everyone to get acquainted and for the pet and owner to feel comfortable with us and our service.